Questions? Doubts about our online resume service? Here’s some info that just might help.
About Rev-Up Your Resume
★ What does Rev-Up Your Resume do?
Rev-Up Your Resume is one of the leading professional resume writing service agencies in Australia. In over a decade, our team of experts have reviewed thousands of resumes and helped over 7,000 professionals secure more interviews and get hired faster. We are dedicated to assisting job seekers uncover and best articulate their personal brands. We offer resume writing services to help our clients stand out in today’s highly competitive job market. In addition, we also provide LinkedIn profile optimisation, cover letter, and key selection criteria writing services.
★ What are your service areas?
Our flagship office is located in Miami, a suburb on the Gold Coast in Queensland. Early in 2018, we launched a satellite office in Canberra to strategically serve the needs of the public service workforce. Additionally, we also provide services to clients in major cities across Australia, from Perth to Melbourne. Outside of Australia, we have been delivering services to clients in countries and regions like USA, UK, New Zealand, Asia, and the Middle East, particularly to those thinking of migrating to Australia.
Our clients work with us online and/or by phone at a mutually convenient time. We prefer an online service to allow our clients to work around their schedules and to keep costs down. If, when working through drafting your documents, there is something we need clarity on that would be best discussed over the phone, we would contact you to arrange a mutually convenient time to do so.
About Our Services
★ What is the free resume assessment?
Rev-Up Your Resume knows what Recruiters and Hiring Managers are looking for, and how to present yourself on paper to capitalise on opportunities. At absolutely no cost, we will evaluate your resume for free to provide you with: confidential, objective, and personalised critique from trusted experts; comments on layout, language, and how well your resume conveys your key skills and expertise; and customised suggestions on ways to make your resume stronger. Send us your existing resume and you’ll receive your personalised expert review within 1-2 business days.
★ Does every job seeker require professional resume writing services?
No, not everyone needs professional help with their resumes. For this reason, we require our clients to send us a copy of their existing resume for us to determine if there is a need for a complete overhaul. If your resume is already in good shape, we will sure to keep you informed.
★ How much does a professionally-crafted resume cost?
We offer various resume writing packages, so whether you are a recent school leaver with limited work experience, or a C-level executive, we got you covered. Make sure to check our resume writing packages here.
★ What if I don’t have an existing resume for you to evaluate?
No problem! We will either talk a little longer on the phone, or we will send you a worksheet and then additional questions via email, whatever your specific situation requires.
About Our Writers
★ Do you have writers in my industry or sector?
We maintain a small pool of 6 writers who are all based in Australia. In terms of industries, our writers are from a wide range of sectors that include Marketing/Public Relations/Communications, Construction/Engineering, Healthcare, Finance/Accounting, and Information Technology (IT). We stick to an industry specialisation approach – which means that we allocate jobs to our writers based on their sector specialisation. For instance, all technical clients are being assigned to our team member who previously worked for a multinational tech company. This means that important keywords and sector-specific jargons, along with your skills and achievements, will stand out to Hiring Managers whilst also satisfying the electronic screening tools.
About Our Process
★ Is my information safe?
We pledge that your information remains with only us, and is never shared with any other companies or individuals. We will never provide your confidential data to any other party. The same policy applies to your personal and billing information too. We use SSL security to guarantee safety of your transactions.
★ What is the expected turnaround time for a resume?
We typically prepare resumes within 3 business days. Though if you need a rush service, we charge a minimal fee ($48) to produce your documents within 24-48 hours – perfect for all the important job application that closes tomorrow! Once you have received the initial drafts, you are required to immediately review the documents and give any feedback for editing. Once we receive your comments, the changes are then implemented within 24-48 hours and emailed back to you as final documents.
★ What format will my resume be in?
We prepare resumes in Microsoft Word format, and sent as attachments to you via e-mail. This is the safest format and the most recognisable by any Applicant Tracking System (ATS).
About Our Pricing, Payment Methods & Guarantees
★ What are your fees based on?
Resume writing is labour intensive, taking our resume writers anywhere from 4 to 8 hours per project. This does not include the time spent on client consultation via email or phone. There is great deal of internet research and planning involved in resume development, as well as the specialised expertise that Rev-Up Your Resume has which is reflected in our prices. Also included in our price structure is the time spent by our internal quality control and proofing team to make sure that each document is free of any grammatical and/or spelling errors.
★ Do I need multiple resumes if I am applying for various types of jobs?
This depends on how different the positions of interest and job sectors are. We can certainly prepare 2-3 different resume versions (fees apply). This is often useful for professionals with diverse background in various industries. Though if you are pursuing opportunities within the same sector, then you should be able to use the same resume. We just need to adjust your cover letter for each application according to the position requirements. Click here if you need a second cover letter version.
★ What if I need edits or changes to my new documents?
Revision is a key component of the resume preparation process. Client oftentimes remember additional info after the first draft has been completed, or they have other amendments they wish to make. That is why we give you up to 14 days to look at your new resume and decide if there is anything else you want to add or change. After 14 days, there is a small fee for editing or updating the documents. There is also a minimal charge if you want us to develop another set of resume and cover letter tailored towards a new position you wish to apply for.
★ What is your refund policy?
All sales are final, but we accommodate multiple revisions within 14 days of your receipt of the initial drafts. We will work with you throughout this revision period until you are fully satisfied and confident with your new resume. Not included in the revision are the requests for new set of resume and cover letter targeted towards completely different roles as what has been previously agreed upon.
★ What is your cancellation policy?
When your resume info is sent to our resume writers, they typically review these within the same day and are likely start preparations right away. In the event that you wish to cancel a resume writing service, you need to do so within 1 hour of sending through your info or purchase of our services via our website to receive a full refund. However, if you cancel after this time, and work has already commenced, you will be charged the minimum payment (cancellation fee) of $88 and be refunded the difference.
★ What are the available methods of payment?
Once you have chosen your package, you can proceed to checkout and make a secure payment through PayPal by using Visa or MasterCard. Upon receipt, we will send you an invoice for your record. Alternatively, we can also send you an electronic invoice via PayPal. You don’t have to create a PayPal account to send a payment using your credit card. You can pay the invoice by clicking ‘Pay Now’ in the email we will send you.
Further Help & Support
★ How do I get started?
Simple! Either you fill out our online form or send your resume for a free analysis and guaranteed price quote. Or you can begin right away by ordering one of our resume packages. Whichever you choose, someone from our team will contact you within 2 hours (during regular business hours only M-F, 9am-5pm, and Saturday 9am-1pm, AEST) to begin the next steps in the process.